Return & Refund Policy

This Return & Refund Policy applies to all purchases made via caltcoffee.com.

1. Right of withdrawal (EU consumer law)

You have the right to withdraw from your purchase within 14 days after receiving your order, without stating a reason, in accordance with EU consumer law.

2. Exception – food & hygiene products

Due to hygiene and food safety regulations:

  • Opened or used coffee products cannot be returned or refunded

  • This applies to ground coffee, whole beans, and all consumable items

Returns are only accepted if products are:

  • Unopened

  • Unused

  • In original, sealed packaging

3. How to request a return

To request a return, contact us within 14 days of receiving your order:

Email: info@caltcoffee.com
Include:

  • Order number

  • Reason for return (optional but helpful)

Do not return products without contacting us first.

4. Return shipping

  • Return shipping costs are borne by the customer

  • Products must be returned within 14 days after notifying us

  • We are not responsible for lost or damaged return shipments

5. Refunds

  • Once your return is received and approved, we will process the refund within 14 days

  • Refunds are issued via the original payment method

  • Original shipping costs are not refunded, unless the return is due to our error

6. Damaged or incorrect items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Include photos of the product and packaging

If approved, we will:

  • Replace the product, or

  • Issue a full refund (including shipping)

7. Non-returnable items

The following items are not eligible for return or refund:

  • Opened coffee products

  • Gift cards

  • Promotional or discounted items (unless defective)

8. Liability limitation

Our liability is limited to the purchase value of the returned product.
We are not responsible for indirect or consequential damages.

9. Contact

For all return or refund requests:

CALT Coffee
Email: info@caltcoffee.com

All certainty in your cup!

At Calt Coffee, we work only with certified and transparent partners. Our coffees are sourced through direct trade and meet internationally recognized standards for quality and responsibility. We collaborate with suppliers that follow EU organic guidelines and are aligned with the Specialty Coffee Association (SCA).

Where applicable, our coffees are also Fairtrade and Rainforest Alliance certified, supporting sustainable farming, responsible working conditions, and environmental protection.

In short: every cup of Calt Coffee is backed by verified standards and sourcing you can trust.