Privacy Policy

CALT Coffee (“we”, “us”, “our”) respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase on caltcoffee.com.

1. Who we are

CALT Coffee
Website: https://caltcoffee.com
Email: info@caltcoffee.com
Country of operation: The Netherlands

2. Personal data we collect

When you use our website or place an order, we may collect:

  • First and last name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment details (processed securely by third parties)

  • IP address and device data

  • Order history

  • Customer service communication

We only collect data that is necessary to provide our services.

3. How we use your data

We use your personal data to:

  • Process and deliver orders

  • Handle payments and refunds

  • Communicate about your order

  • Provide customer support

  • Improve our website and services

  • Comply with legal and tax obligations

We do not sell your personal data to third parties.

4. Legal basis for processing

We process personal data based on:

  • Performance of a contract (order fulfillment)

  • Legal obligations (administration, taxation)

  • Legitimate interest (website improvement, fraud prevention)

  • Consent (marketing communications, where applicable)

5. Cookies

Our website uses cookies to ensure proper functionality and improve user experience.

Cookies may be used for:

  • Website performance and analytics

  • Remembering preferences

  • Marketing (only with consent)

You can manage or disable cookies via your browser settings.
More details can be found in our Cookie Policy (if applicable).

6. Data sharing with third parties

We only share data with trusted third parties necessary for our operations, such as:

  • Payment providers (e.g. iDEAL, credit card processors)

  • Shipping and logistics partners

  • Website and hosting providers (Shopify)

  • Analytics and marketing tools (if enabled)

All third parties comply with GDPR requirements.

7. Data retention

We retain personal data only as long as necessary:

  • Order and invoice data: as required by Dutch tax law

  • Customer accounts: until deleted upon request

  • Marketing data: until consent is withdrawn

8. Your rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability

To exercise your rights, contact us at info@caltcoffee.com.

9. Data security

We take appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

Payments are processed via secure, encrypted systems.

10. Complaints

If you believe your data is not handled correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Changes to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.